Cancellation and Return Policy

At ErkanKoc.com.tr, we prioritize customer satisfaction and strive to make your shopping experience as seamless as possible. However, there may be instances where product cancellation and returns are necessary. Here are our cancellation and return policies:

Cancellation Procedures:

  • Once you place an order and complete the payment, the processing of your order may have already begun. Therefore, it's important for your cancellation request to reach us as soon as possible.
  • You can initiate cancellation requests by contacting our customer service via email or phone. Please remember to provide your order number.
  • To be eligible for cancellation, your order must not have been packed or shipped yet.

Return Procedures:

  • For returns, the products must be in undamaged and unused condition, with intact labels and packaging.
  • You are required to inform our customer service of your return request within a certain period (usually 14 days) from the date of receiving the product.
  • When requesting a return, ensure to provide necessary information and your order number to our customer service.
  • Upon approval of the return request, you will be required to send the product back to us and follow the return procedures.
  • After the return process is completed, the product amount will be refunded to your payment method.

For further details regarding cancellation and return procedures, please feel free to contact our customer service. Your satisfaction is important to us, and we are here to assist you.

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